FAQs
💬 Frequently Asked Questions (FAQs)
Q: Why did I receive my order in multiple packages?
A: To offer a curated mix of UK handmade goods and global finds, items may ship from different locations — so they could arrive separately.
Q: Do you ship internationally?
A: Yes — certain dropshipped items are available for international delivery. Shipping costs and estimated times will be shown at checkout.
Q: How do I return an item?
A: Email us at hiyafuture22@gmail.com with your order number and reason for return. We’ll confirm if it's eligible and provide return instructions.
Q: Can I return a handmade or personalized item?
A: Most unused handmade items can be returned, but custom or personalized products are non-returnable unless damaged or faulty.
Q: I changed my mind — can I cancel my order?
A: If your order hasn’t been shipped yet, we’ll do our best to cancel it. Contact us as soon as possible at hiyafuture22@gmail.com.
Q: My item arrived damaged — what should I do?
A: Please email us within 48 hours of receiving your item with your order number and photos of the damage. We'll resolve it quickly.
Q: Are your products eco-friendly or sustainable?
A: Many of our handmade partners use natural, recyclable, or eco-conscious materials. Product pages will note these features where applicable.
🕯️ Candle Care & Info
Q: Are your candles made with natural ingredients?
A: Yes — our artisan candles are typically made with soy wax or beeswax, infused with essential oils or natural fragrances. Ingredients are listed on each product page.
Q: How long do the candles burn?
A: Burn time depends on the size. Always follow safety tips on the label for best performance.
Q: Are the candles safe for pets?
A: Many of our candles are pet-safe, but we recommend avoiding strong essential oils like tea tree or eucalyptus if you have sensitive pets. Always burn in a well-ventilated area.
🫖 Tea Products
Q: Are your teas organic or natural?
A: Yes — our wellness teas are selected for their natural, organic or sustainably sourced ingredients. Check the label for full details.
Q: How should I store loose-leaf tea?
A: Keep tea in a cool, dry place away from direct sunlight and moisture. Airtight containers are best to preserve freshness.
Q: Can I return tea if I don’t like the taste?
A: Unfortunately, tea is a perishable item, so we can only accept returns if the tea arrives damaged or is incorrect.
🧼 Soaps & Skincare
Q: Are the soaps suitable for sensitive skin?
A: Many of our artisan soaps are made with gentle, skin-loving ingredients and no harsh chemicals. Check the product description or contact us for specific needs.
Q: Do your soaps contain animal products?
A: Most of our soaps are vegan-friendly, but some may include ingredients like honey or goat milk. Each product page will list full ingredients.
💌 Greeting Cards
Q: Can I customize a greeting card?
A: Some of our handmade cards offer custom text or messages. Look for "personalisation available" on the product page.
Q: Are the cards blank inside?
A: Yes — unless otherwise stated, all cards are blank inside for your personal message.